Privacy Policy

Your privacy is fundamental to our mission. We\'re committed to protecting your data and being transparent about how we use it.

Last updated: January 11, 2025

Key Privacy Commitments

We never sell your personal data to third parties
Your content remains yours - we don\'t claim ownership
You can delete your account and data at any time
We use industry-standard encryption for all data
We\'re GDPR and CCPA compliant

Information We Collect

  • •Account information (name, email, company)
  • •Social media account connections (OAuth tokens)
  • •Content you create and upload
  • •Usage data and analytics
  • •Payment information (processed securely via Stripe)

How We Use Your Information

  • •Provide and improve our AI-powered services
  • •Generate personalized content in your brand voice
  • •Analyze social media patterns and trends
  • •Send important service updates
  • •Process payments and prevent fraud

Data Security

  • •Enterprise-grade encryption (AES-256)
  • •SOC 2 Type II compliance
  • •Regular security audits and penetration testing
  • •Secure data centers with 24/7 monitoring
  • •Strict access controls and authentication

Your Rights

  • •Access your personal data anytime
  • •Request data correction or deletion
  • •Export your data in standard formats
  • •Opt-out of marketing communications
  • •Control third-party data sharing

Additional Information

Cookies and Tracking

We use essential cookies to maintain your session and preferences. Analytics cookies help us understand how you use Synthex to improve our service. You can control cookie preferences in your browser settings.

Third-Party Services

We integrate with social media platforms via their official APIs. We use Stripe for payment processing, AWS for hosting, and analytics tools to improve our service. All third-party services are carefully vetted for security and privacy compliance.

Data Retention

We retain your data for as long as your account is active. After account deletion, we maintain certain records for legal compliance (typically 90 days) before permanent deletion. You can request immediate deletion of specific data at any time.

Children\'s Privacy

Synthex is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us immediately.

International Data Transfers

Your data may be processed in countries other than your own. We ensure all international transfers comply with applicable laws and maintain appropriate safeguards, including Standard Contractual Clauses where required.

Questions About Privacy?

Our Data Protection Officer is here to help with any privacy concerns or requests.

Email: privacy@synthex.social

Data Protection Officer: legal@synthex.social

Support: support@synthex.social

Address: 100 Market St, San Francisco, CA 94105