For insurance claims teams
Fifty contractor reports a week. Fifty different formats. One re-inspection after another.
RestoreAssist gives every contractor in your network one IICRC-grounded inspection report — built to the same industry standard every time — so a water-damage claim reads the same whether it comes from Cairns or Perth.
Every contractor reports differently. Your team pays for it.
When each trade files its own layout, an adjuster reads fifty versions of the same job. A missing moisture reading or an unlabelled photo sends the claim back for a second inspection — and the cycle starts again.
50+
report formats
across a typical contractor network — every trade files its own way
20–30%
of claims re-inspected
when a report is missing readings, photos, or a clear moisture map
Days
added per claim
each send-back for a second inspection stretches the claim cycle
The standard
The NIR — one report format, filed the same way every time.
The NIR is a single inspection report — one layout, the same sections in the same order, from every contractor. RestoreAssist ties each finding to its IICRC section, the industry rulebook that says how a water-damage inspection should be done, so your assessors see the reasoning, not just the result.
One claim, five steps, the same report at the end.
Step 1
Capture
The contractor records the site on the RestoreAssist app — photos, moisture readings, and affected materials, on the spot.
Step 2
Structure
The app sorts each finding into the standard report sections, so nothing is left to memory or a blank template.
Step 3
Map to the standard
Every finding is tagged to its IICRC section — the industry rulebook for water-damage inspection — so the reasoning is on the page.
Step 4
Review
The contractor confirms readings and the moisture map before anything is filed, catching gaps while still on site.
Step 5
File
The finished report reaches your claims desk in one format — the same layout, section by section, from every contractor.
What a single report format gives your claims desk.
Shorter claim cycles
One report your team can read at a glance means fewer send-backs and less time chasing missing detail.
A full audit trail
Every reading, photo, and timestamp is on the record — so a decision made today still stands up when the file is reopened.
Defensible in a dispute
Findings are tied to the IICRC inspection standard, giving your assessors a grounded basis when a claim is challenged.
See a claim move through RestoreAssist, end to end.
Book a walkthrough and watch one water-damage claim go from the site photo to a filed report your team can read without a second inspection.
Built in Brisbane for Australian restoration work.